Where is my coat. Said it was paid,but unfulfilled.. what does that mean? Reply please

  I ordered a coat #1603 on Dec.28. It said it was paid, but unfulfilled..... what does that mean. If you don't have the coat ,than re imburse me. What is going on. Explain please...

  Don't order from this company. They are quick to take your money and you never get your product.

  I am happy to write a review for my last shopping here.

I hope to express some information from the review to other people.

At least what I want to know:

1. Is the quality of the goods I bought very good?

2. how about the delivery speed? Is it procrastinating?

3. Is it convenient to refund? Do you know that sometimes the goods delivered are not right?

4. Is it convenient to exchange goods? Do you provide a perfect way of exchange.

5. When I have questions, can I contact the customer service staff of the website Favshe.com in time? I don't want to wait long.

6. Is payment safe? I don't want to shop on a scammer's website, so you must at least keep Favshe.com safe.

7. Please keep my personal information and payment information confidential. I don't want to report the loss to the credit card bank. Fortunately, I haven't encountered these things yet.

What's your opinion?