FAQ

What can RatingGo do for me?
Avoid fraud and bad experiences by researching online businesses and websites before using them: you can start by entering a website or keyword in the search box at the top of this page.
Find the best online businesses
Get weekly scam alerts and other useful consumer tips and information: read the RatingGo blog
Contribute to making the internet a better place: over 1 million consumers turn to the RatingGo community for advice every month. You can give back and help people by sharing your own experiences: review an online business


How can I write a great review of an online business?
Check out our Review Guidelines for advice on how to write a helpful review.


What are Reviewer Badges?
RatingGo reviewers earn badges in recognition of the number of reviews they have written. Badges demonstrate how active a reviewer is in the RatingGo community.

0-3 reviews is bad
3-4 reviews is normal
4-5 reviews is good



What are Reviewer Levels?
RatingGo reviewers earn levels for their contributions to the community. Levels are gained by writing reviews and forum posts that are found helpful by other community members.



How are RatingGo business ratings calculated?
The total rating of any business is a weighted average of individual ratings, with 40% of the weighting coming from the average rating of all reviews, 20% of the weighting coming from an average of all reviews written in the last 6 months, and 40% of the weighting coming from an average of all reviews written in the last month. Should the 6-month or 1-month weighting periods be without reviews, that period is assigned an “normal” rating (e.g. 3 stars) in the weighting.

This rating system was put into place to reflect the principle that more recent reviews are more valuable to consumers than older ones. The system was also created in response to consumer demand that ratings ought to reflect the most recent practices of a business, and business demand that improvements to service should be more accurately reflected in ratings. This system has been successfully rolled out to the over 50,000 businesses reviewed on RatingGo.



Do reviews ever get removed?
Rarely. Users may remove their own reviews of their own accord (they can do this by visiting their profile page and clicking on the gray "remove" link on the bottom right of their review). Occasionally our Support Team will remove a review if it violates our Terms of Service or Review Guidelines. Additional reviews are not removed but may be filtered.



I wrote a review that's not showing up when I'm logged out. Why not?
In an effort to show consumers only the most relevant reviews, in 2010 RatingGo introduced a Review Filter. The filter uses an algorithm that attempts to display to users only the most relevant content by filtering certain reviews. Reasons reviews might be filtered include: suspected solicited reviews in violation of our terms of service, suspected site-promotion spam (positive reviews), suspected competitor spam (negative reviews), language use, irrelevant content, and other terms of service violations. The same filter and algorithm is applied to every review. The filter isn't perfect, but it is dynamic and always learning. As a result, you may see reviews move in and out of the filter as the filter learns more about the trustworthiness of the reviews of a particular site. The filter pulls from a wide range of data and is intentionally difficult to decipher to avoid gaming. If your review has been filtered, don't worry, it hasn't been deleted. As you continue to demonstrate your trustworthiness and contribute to the community, your reviews will likely no longer be filtered.



How does RatingGo make money?
RatingGo supports itself through advertising. You can see RatingGo ads if you log out and click around the site.



How is RatingGo different from other review platforms?
We are the only one serving the majority of online shoppers consultations comment platform, guide businesses get a good reputation for our customers to seek benefits, reduce the loss of customers Poor attract customers praise praise, promote communication between businesses and customers, rather than blind pursuit of good bad proportion to delete negative feedback.


Can my business pay to remove bad reviews?
No. However, if you are affiliated with a business and would like to respond to a review, you can do so by contact us.You give money to delete comments, it is better to consult in advance the money refunded to the purchaser.


Is there any way to improve the evaluation?
Our recommendation is given to attract your premium customers praise, according to our research customers at heart, buyers to buy a good product is a matter of course, not too much care to evaluate, and buy inferior goods buyers, will be evaluated, so the conclusion is that you provide a better product, you provide a better service, a refund to those who buy inferior merchandise buyers in exchange for your praise.


I'm considering legal action against a reviewer and/or RatingGo. What are the precedents?
Websites like RatingGo are protected under federal law by Section 230 of the Communications Decency Act. Your attorneys will find dozens of relevant cases if they are not already familiar with the statute, but Zeran v. AOL, 129 F. 3 327, 330 (4th Cir. 1997) is a well-known example.

Careful consideration should be taken if you are considering legal action against a reviewer. Defamation suits are expensive, difficult to win, and tend to draw additional attention to the issues you would prefer ignored. You will also run a risk of the Anti-SLAPP statute requiring you to pay attorneys' fees to the other side. Rarely, there may be cases where legal action is appropriate, but in general, it is unlikely you will find what you are looking for by suing someone who gives you a bad review.

What About RatingGo.com.

The reputation of a business, is good or bad, is that your experience, or from you experience.

Find the right online store, Share shopping experience, Come to ratinggo.com